Michelle Helfert, BSN, RN, CCM

Director of Case Management /Utilization

Case Management services are available to assist patients with discharge planning
and care coordination that is safe, efficient, and timely.

A Nurse Case Manager or Care Coordinator will provide support and resources to
patients and their family/caregivers to help patients achieve their optimum level of
wellness, self-management, and functional capability.

Social Determinants of Health:

Assess needs and preferences, available resources, and support systems
Evaluate coordination of services is appropriate, patient-centered, equitable,
and compassionate

Discharge Planning:

Durable Medical Equipment (DME) needs, such as:
– Brace after spinal surgery
– Front wheel walker after ortho surgery
Home intravenous (IV) medication needs
Provide community resources for:
– Meal services
– Home modifications
– Provider services
– Transportation

Care Coordination:

Collaborate with healthcare team such as:
Surgeons and Hospitalists
Physical Therapy
Respiratory Therapy

Monitor and respond to changes in needs

Facilitate medically necessary transitions of care for:
Home Health Services
Acute Rehabilitation Unit (ARU)
Skilled Nursing Facility (SNF)

Hours of Operation:

Monday thru Friday, 8 am – 4:30 pm
Saturday and Sunday, on-call as needed

General Information:

Pre-admission Testing and Pre-Op are both fast pacedenviorments with patient safety and satisfaction being a top priority. PACU and Phase 2 are staffed with highly skilled RNs in this area where patients are expertly cared for following surgery and reunited with their loved ones once stabilized.


Each area is staffed with Registered Nurses and supported by two medical assistants. Shifts are adjusted daily to accommodate the needs of the surgery schedule. PACU has a RN on call daily that serves as part of the OR call team.

Pre-Admission Testing hours of operation:

Monday — Thursday 8:30 a.m. to 4:00 p.m.

Friday 8:30 a.m. to 3:00 p.m.