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Notice of Nondiscrimination and Accessibility Requirements

Discrimination is Against the Law

South Texas Spine & Surgical Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  South Texas Spine & Surgical Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

South Texas Spine & Surgical Hospital:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
    • If you need these services, contact Jennifer West, CNO

If you believe that South Texas Spine & Surgical Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Jennifer West, CNO
18600 Hardy Oak Blvd.
San Antonio,  Texas 78258
(210) 507-4094 Phone
(210) 404-0802 Fax
jwest@nshinc.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jennifer West, CNO is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
1- 800-537-7697 (TTY or TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

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